NO REFUNDS but we want to make it right.
Since our products are created on a per-order basis through the Print on Demand (POD) process, we do not offer refunds unless the product is defective (see Damaged/Quality Issues). However, we want to make sure you are satisfied with your order. If you’re not, contact us within 14 days of receiving your order and we’ll do our best to work with you to find a solution.

Cancellations and Changes
All of our products are made to order. You can cancel or amend your order at any time before it is sent to production (usually 12 – 24 hours). In some cases, this could be as soon as two hours for Rush shipping. If the order has been sent to production, it means that our print partner is already working to produce it. If that has happened, the order cannot be cancelled.

Fulfillment Guarantee
Fulfillment time is the time it takes to produce an order and prepare it for shipment. We guarantee to produce all orders and provide a shipping tracking number within 10 business days of the order date. Please note that fulfillment time doesn’t include the time it takes for an order to be delivered. To check your order status, view tracking information, or make changes to your order, visit https://dashboard.gelato.com/orders/ and enter the order number provided in the order confirmation email.
If a shipping tracking number is not assigned to your order within 10 business days of the order date, contact Support here. To ensure you receive the quickest support possible, please enter your contact information, order number and select “I have a question about my order” as the contact reason.

Damaged/Quality Issues
For the fastest resolution, email us at wordthycreations@gmail.com or submit the issue on our Contact page. Include a photograph demonstrating the poor quality of the print or the damaged area of the item with 48 hours of receiving the product. The most optimal pictures are on a flat surface, with the tag and error/defect clearly displayed. We will use this information to help you with your order, as well as eliminate errors in future printing.

Print on demand (or POD) is a process where I work with a supplier to customize products with my designs and sell them on a ‘per-order’ basis. This means the product is made once you complete your purchase. 

Click here to track your order by entering your order number. This will let you know how close you are to receiving your order. If you don’t have your order number, you can find it in your confirmation email.

The order usually ships within 5 days of the order being processed and should arrive within 7 – 10 business days.